FAQ
We’ve gathered answers to the most common questions about our products, orders, and shipping. If you don’t find what you’re looking for, our team is always here to help — just reach out at hi@plushkiss.com.
🛍️ Orders & Processing
How long does it take to process my order?
Orders are processed within 24–72 hours (1–3 business days). Once your order ships, you’ll receive a tracking email with delivery updates.
Can I change or cancel my order after it’s been placed?
We process orders quickly, so changes can only be made within a short window. If you need to modify or cancel an order, please email hi@plushkiss.com as soon as possible.
🚚 Shipping & Delivery
How long will shipping take?
Standard shipping typically takes 5–12 business days, depending on your location. International orders may take slightly longer due to customs clearance.
Do you offer discreet shipping?
Absolutely. All orders are shipped in plain, unbranded packaging — your privacy is always our priority.
Will I get a tracking number?
Yes! As soon as your order ships, you’ll receive a tracking email so you can follow your package’s journey.
💞 Product Information
What makes your products different?
Our designs are created with expert insight from intimacy professionals — combining ergonomic support, premium materials, and elegant design for comfort, confidence, and connection.
How do I clean or care for my product?
Most products feature removable, machine-washable covers and moisture-resistant liners. Please refer to your product’s care tag or our Care Guide for details.
Are the materials body-safe?
Yes, all materials are non-toxic, hypoallergenic, and body-safe. We prioritize your comfort and wellbeing in every design.
💰 Returns & Refunds
Can I return my order?
We accept returns for unused and unopened items within 14 days of delivery. For hygiene reasons, opened items cannot be returned.
How do I start a return?
Email hi@plushkiss.com with your order number and reason for return. Our team will guide you through the simple process.
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
🔒 Privacy & Billing
Will my purchase appear discreetly on my bank statement?
Yes. All transactions are processed under a generic business name to ensure privacy.
Is my personal information safe?
Absolutely. We use secure, encrypted systems to protect your data and payment information at every step.
❓ Still Have Questions?
We’re happy to help! Reach out anytime at hi@plushkiss.com — we typically reply within 24 hours.